For technical advice, equipment and application support, call (770) 331-1393
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Service & support

Information about the service:

  • Service of the SONEL S.A. meters is performed on the company premises exclusively, that is at the following address:
    Wokulskiego 11, 58-100 Świdnica.
  • SERVICE tel. +48 74 85 83 860
  • The instruments sent to service should be delivered with the equipment.
  • Before sending your meter, please read the “Before you send your meter for servicing” section in the operating manual.
  • The testing and evaluation cost is 40€ (it is invoiced only when the customer renounces the service).
  • Payment method for the servicing – cash; payment by bank transfer accepted in exceptional cases. In case of bank transfer, please submit the copies of the following documents: NIP (tax ID No.), REGON (statistical No.), KRS (National Court Register) or certificate of entry to the Business Activity Register, plus original of the repair order with authorization to issue a VAT invoice. The repair order should be signed by the person mentioned in the KRS (or entry to the register) or an authorized representative (copy of authorization),
  • Sonel S.A. recommends that measuring instruments are checked every 13 months (according to ISO 10012-1, appendix A).